Frequently asked questions
Everything you need to know before your visit to Ongles Maily at Carrefour Beauport.
Where is Ongles Maily located?
Ongles Maily is at Carrefour Beauport, 3333 Rue du Carrefour, Entrances 4 or 5, Québec, QC G1C 5R9. You'll find us inside the mall, with plenty of free on-site parking.
What are your opening hours?
We're open Monday to Wednesday 9 a.m.–5:30 p.m., Thursday and Friday 9 a.m.–9 p.m., Saturday 9 a.m.–5 p.m., and Sunday 10 a.m.–5 p.m.
How do I book an appointment?
Book online any time from our Book Online page, or call us at (418) 660-8228. Walk-ins are also welcome based on availability.
Is there parking?
Yes. Carrefour Beauport has plenty of free parking, and Entrances 4 and 5 lead you right next to the salon.
How do I get there by public transit?
Carrefour Beauport is served by several RTC bus routes. Get off at the mall stop, then come in through Entrance 4 or 5 to reach us.
Should I expect a wait on weekends?
Weekends are our busiest time, especially Saturday. Walk-ins are accepted based on availability, but we recommend booking ahead to avoid waiting.
Do I need to pay a deposit to book?
For most regular services, no deposit is required. A deposit may be requested for group appointments or longer services; we'll let you know when you book.
What is your cancellation policy?
You can cancel or reschedule your appointment. Please give us at least a few hours' notice so we can offer the spot to someone else. A quick call is all it takes.
How much does a full set cost?
Pricing depends on the service and finishes you choose. A full set starts in an affordable range, and a fill costs less than a new set. See our Services page for current details.
Is nail art included or charged extra?
Solid colours and simple finishes are included. More elaborate nail-art designs may carry an extra charge based on time and complexity; just ask for an estimate before we start.
Can I choose my technician?
Absolutely. Mention your preference when booking and we'll do our best to match you with the same technician, subject to availability.
Do you offer gel polish for manicures?
Yes. Manicures can be done with regular polish or long-wearing gel polish. Tell us your preference and we'll recommend the best option for you.
What services do you offer?
We offer nail enhancements (full set), fills, manicures (hand care) and pedicures (foot care). See our Services page for full details.
Do you take walk-ins or is it appointment only?
Both. We welcome walk-ins when we have availability, and we recommend booking ahead to guarantee your time slot, especially evenings and weekends.
How do you keep tools and stations clean?
Hygiene is our priority. Tools are disinfected after every use, pedicure stations are sanitized between clients, and we use dedicated disinfection stations.
Do you sell gift cards?
Yes. Gift cards are available online for any amount you choose (delivered by email) or in person at the salon.
Do you speak French and English?
Yes. Our team welcomes you in both French and English.
How often should I get a fill?
Usually every 2 to 3 weeks, to keep your set looking neat and strong.
What if I'm not completely happy with my service?
Let us know before you leave — we'll gladly fix anything that isn't quite right.
What payment methods do you accept?
We accept common payment methods: cash, debit, major credit cards, and contactless or mobile payments (Apple Pay, Google Pay).
Do you reduce dust during filing?
Yes. Every manicure station has a dust collector that draws in particles during filing, for cleaner air and a more comfortable service.
What if I have sensitive nails or allergies?
Let your technician know before your appointment. We can adapt products and techniques, and offer options free of certain common ingredients on request.